One app for the customer. Any screen for you.
The customer installs the desktop app once, and their computer can be reached from then on. Technicians use the same app.
Conexa Remote runs everywhere: Windows, macOS, iPhone / iPad, and Android. Download the desktop app or connect directly from your mobile device.
Windows
Installer for the current user. Includes the optional system helper for UAC and secure desktop, installed only if you accept the administrator prompt.
Download for Windowsconexa-remote.exe. The link resolves to the current release.
macOS
Open the .dmg disk image and drag Conexa Remote to Applications. On first launch, macOS will ask for Screen Recording and Accessibility permissions; the app walks you through both.
Conexa-Remote.dmg (Universal Apple Silicon & Intel). The link resolves to the current release.
iPhone & iPad
Access and control customer desktops directly from your iOS device with touch gestures, on-screen keyboard modifier bar, and pinch zoom.
iOS 16.4 or later. Full support for Safari PWA and direct WebRTC streaming.
Android
Provide and receive remote support on Android smartphones, tablets, and rugged warehouse handheld terminals with full touch control and clipboard sync.
Android 10 or later. Touch navigation and instant 9-digit connect.
Silent & CLI Installation for Sysadmins
Deploy across endpoints using standard package managers
winget install POBSoft.ConexaRemote
brew install --cask conexaremote
Once the app is installed, connecting is one number.
The 9-digit address
The customer reads you the address their app shows. It never changes, so most days it is already in your contacts.
Installing on the customer's computer
Send them this page, or walk them through it on the phone. It takes about two minutes.
Windows
- Download conexa-remote.exe and run it.
- Choose whether to install the optional system helper (needed for UAC prompts and Ctrl+Alt+Del). It asks for administrator approval once.
- Conexa Remote opens on the Allow access tab and shows the permanent 9-digit address. Click Put address online.
- Read the address to your technician. When the request arrives, click Accept.
macOS
- Unzip Conexa-Remote-macOS.zip and drag the app to Applications.
- Open Conexa Remote from Applications.
- Grant Screen Recording when prompted (System Settings › Privacy & Security). This is what lets the technician see your screen.
- Grant Accessibility in the same place. This is what lets them move the mouse and type.
- Back in the app, click Put address online and read the 9-digit address to your technician.
Requirements
| Customer app | Technician | |
|---|---|---|
| Operating system | Windows 10 / 11 (64-bit), macOS 12+, Android 10+ | Any modern browser; desktop apps (Windows, macOS); mobile (iOS 16.4+, Android 10+) |
| Network | Outbound HTTPS (443) and WebSocket. UDP 3478 to the relay improves quality behind strict firewalls but is optional. | Same |
| Bandwidth | 2 to 12 Mbit/s upstream depending on quality profile | 2 to 12 Mbit/s downstream |
| Permissions | macOS: Screen Recording, Accessibility. Windows: administrator once, for the optional helper. Camera and microphone are only requested once live video ships. | Browser clipboard permission for clipboard sync (optional) |
Need help installing?
The user guide covers first-run permissions, firewalls and common questions.