IT Operations & Support Desks

Built for 24/7 shift teams with floating concurrency.

Why pay for named licenses when your technicians work in shifts? With Conexa Remote, create accounts for everyone, pay only for simultaneous active connections, and keep shifts flowing effortlessly.

Unlimited Technician Accounts

Whether your IT department employs 5 or 50 support engineers, every team member gets their own secure login. No account sharing or credential cycling between morning and night shifts.

Floating Concurrent Concurrency

The Pro plan includes 2 concurrent streams across the organization for 19€/mo. Add extra concurrent capacity for just 5€/mo per channel as your peak volume scales up.

Individual Session Auditability

Even though concurrency is pooled, audit logs are individual. Every connection records exactly which technician connected to which 9-digit device address and when the session ended.

Simple Math for 24/7 Support Operations

A three-shift IT desk with 12 technicians typically handles a maximum of 4 concurrent sessions simultaneously. With Conexa Remote, that requires 2 included slots + 2 extra slots (19€ + 10€ = 29€/month total) for the entire 12-person team — delivering up to 80% savings compared to rigid per-technician licensing models.

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